Telecom Expense Management and The Middle Market

In the telecom world, there has been a proliferation of new choices,

plans, suppliers and technologies. During this period, the internet, wireless services and wide area

network technologies have transformed the industry. The internet was born in the 90s and has grown to

unprecedented levels. The demand for cellular technology has skyrocketed, taking market share from

traditional land line phones and bringing a plethora of voice, data and internet applications to

individuals and businesses. Wide area data network technologies, such as frame relay and MPLS, have

allowed for enormous amounts of data to be shared between corporate locations across the globe.

Telecom Expense Management (TEM) and Wireless Mobility

Management (WMM) programs have been deployed across enterprise

telecom environments for many years. Early adopter programs

originated on the fixed/wireline side, as this is where an overwhelming

majority of the telecom expense was being incurred and wireless

communications were still in its infancy stage. As business need for

wireless services increased, combined with the complexity of managing

these services, many organizations incorporated wireless services into

their programs.