The four stages are:

x

Accuracy

x

Allocation

x

Analysis and Planning

x

Acceleration and Enhancement

Each successive stage reflects the increased sophistication of the

organization’s relationship with the telecommunications

environment, and the increase in the strategic significance of

telecommunications to an organization. Hence, network-centric

organizations, whose business operations could not exist without

the telecommunications infrastructure, are most likely to attain all

stages of ETM.

Stage of Enterprise Telecommunications Management

There are four distinct stages of enterprise telecommunications

management adoption. Like Maslow’s Hierarchy of Needs, each stage

addresses a defined set of telecom management needs and desires.

The needs of each stage build upon those of the previous stages. When

the needs and wants associated with any particular stage are fulfilled,

other more sophisticated and often more strategic needs and desires

emerge.

Each successive stage reflects the increased sophistication of the

organization’s relationship with the telecommunications environment, and

the increase in the strategic significance of telecommunications to an

organization. Hence, network-centric organizations, whose business

operations could not exist without the telecommunications infrastructure,

are most likely to attain all stages of ETM.