Telecom expenses are one of the major overheads [5th largest] of all corporate & often least understood & controlled. MNC’s, national companies and SME are keenly looking for ways to reduce telecom expenses and to gain control and visibility over their expenditure. To become competitive service providers often introduce new telecom products and services on a regular basis and companies are integrating them into their telecom infrastructure to maintain competitive advantage.
Voice, data, fixed line, wireless, mobile applications, security, backup are just some of the product and service required by enterprise co-ordinate an integrated telecom process. The pure complications are leading corporate to look for total telecom management solutions. Enterprises telecom expenses are on an average in tens of thousands of dollars per month, still majority of them don’t have formal telecom policies in place, no program to deal with ever increasingly telecom spend. Surprising fact is that many of large organizations don’t know exact telecom spending.
Impact to Companies without a Telecom Expense Management Program
- 7% to 12% of telecom service expenses are in error [leakages]
- Organizations underutilize 20%- 30% of their network capacity
- 85% of typical telecom bills are not audited internally [overpayments]
- Lack of visibility
- Increasing complexity
Telecom expenses are typically the 5th largest category of expenses on a company’s P&L statement, yet uncontrolled.